Ignite & Empower Your Brand: Professional Grooming, Customer Service & Communications Skills

INTRODUCTION

In today’s society, good customer service is no longer an option, but it has become a mandatory requirement in all service/retail related industries.

Good customer service encompasses making good first impressions. Within the first few seconds one lays one’s eyes on a person, whether we like or not, impressions are formed based on the way we look, dress and conduct ourselves. Our level of professionalism, sophistication, intelligence and even credibility are judged by our appearance. Being well dressed in a corporate setting can influence “Not just perceptions, but also promotions”. Thus, looking good is a prerequisite for every successful encounters.

This high energy image grooming and customer service skills training is designed to improve the customer service level of an organisation by enhancing the appearance and communication skills of the participants.

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OBJECTIVES

Through our comprehensive training program, at the end of the training session the participants will be able to:

  • Learn how to package their image brilliantly with strategic grooming
  • Identify elements to positive impression management
  • Use the power of the right professional image to gain success
  • Understand the principals of customer service excellence and recognizing the barriers to the delivery of outstanding customer service.
METHODOLOGY

This training programme is structured to be lively and interesting as we learn the best in moments of enjoyment. It also flows with the participants’ needs and wants. The training methods we apply in our program are such as using the video clips, role-plays, demonstrations, games as well as lecturing.

TARGET AUDIENCE

Executives, Assistant Managers, Managers and above.

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