Administrative & Clerical Development Programme

INTRODUCTION

Very often, administrators & clerical personnel are not told- they have one of the most, if not the most important job in the company. They are being entrusted to hold fort, and single-handedly manage the day to day operations and tasks of the company’s top leadership.

Most of their days incorporate tasks which are ad hoc; but this training will mould them to understand that there are many things in life that we are unable to control, or change, but the only thing we are able to manage, is our mind.  The reason an average administration personnel would get rattled at the slightest challenge in life is poor mental conditioning. The mind is like a car which needs to be well oiled and constantly serviced.  If we fill our minds with negativity, any amount of relaxation activities will not bear fruit. Hence, the crux of this training is to empower secretaries and administrators to realise that the rejuvenation happens from within. Clear thoughts lead to a focused mind, which operates at its optimum.

This course serves as a tool for the participants to understand the importance of their jobs, learn the cardinal rules of dealing with people, telephone etiquette, time management and a variety of other skills which improve their on-the-job performance. As a result, companies can ensure that their service standards will always be uniformly upheld, whilst boasting a superior five-star administrative personnel.

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OBJECTIVE
  • Appreciate the importance of their role in the organisation
  • Implement effective phone and email etiquette
  • Manage personal change to achieve greater standards of professionalism
  • Assume responsibility for their choices, attitude and behavior to build a powerful image and personality
  • Foster an efficient and productive working relationship with their peers
  • Create positive and lasting first impression to visitors
  • Value the basic concepts of time
  • Categorise themselves either as a monochronic or polychromic
  • Determine the best ways to rearrange their priority list based on the way they currently manage time and realise how they can do it better
  • Apply the Urgent & Important Matrix at work
  • Exhibit professionalism and courteous at all times
  • Understand the fundamental concepts of thoughts and its impact in our daily lives
  • Take pride of their supremely important responsibility in the front-line
  • Appreciate that thoughts can be converted to be positive and realistic
METHODOLOGY
  • Classroom Lecturettes
  • Open Talk Session
  • Stand-Up Discussions
  • Group Brainstorming Activities
  • Energisers
  • Case Study
  • Pop Quiz
  • Videos
TARGET AUDIENCE

Non-Executives, Executives
This workshop is designed for learners in secretarial, clerical and administrative roles.

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