OBJECTIVES
- Exhibita strong, capable, professional, persuasive and inspirational presence
- Identify what affects listening, and why most people are so bad at it!
- Developand transform themselves to the need and aspirations of the people and the company
- Vary communication based on a person’s communication style
- Elevatetheir influential image and impact on the organisation
- Create and maintain genuine rapport
- Managing objectionswhile influencing others
- Choose the right linguistic patterns to build rapport and trust
- Refineyour communication skills with the NLP communication model
- Eliminatethe usage of negative phrases
- Adopt empowering language patterns when communication with peers and superiors
METHODOLOGY
- Classroom Lecturettes
- Open Talk Session
- Stand-Up Discussions
- Group Brainstorming Activities
- Energisers
- Individual Quiz
- Case Study
- Pop Quiz
- Role Plays
- Best Practices Video
TARGET AUDIENCE
Assistant Managers, Managers