Customer Service Excellence Culture

INTRODUCTION

How many times have you had angry customers shout at you or lose their temper with, and you didn’t know what to do? Everything you said or did seem to make the situation worse and they just got angrier. And of course there is all that stress that comes with working in a field like this. Dealing with difficult customers on a daily basis is tough work, when you don’t have the right tools for the job.

 Well good news is, we have all the “tools” that will give an unfair advantage to your staff which have to deal with difficult customers all the time. The Bomb Squad is unique 2 day program that will equip all your staff with the right tools and skills they need to face the world of difficult customers and make them, well easy to handle.

 This program will reveal proven techniques that will help your staff to win over their customers every time and with absolute ease. It really is very simple, once you know how.

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OBJECTIVES
  • How to defuse high tension situations in seconds
  • Winning over the customers’ heart every time
  • Understanding your customers personality and using that to your advantage
  • Turning difficult customers into your best assets
  • Step by Step guide on how to handle the most difficult situations easily
  • Dealing effectively with stress
  • Increasing EQ
METHODOLOGY

The program will incorporate a variety of learning tools including games, videos, group activities, discussions, role play and lecture.

TARGET AUDIENCE

Non-Executives, Executives

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