Mastering The Cross-Cultural, Protocol, Business & Social Etiquette Of Today’s Business World


In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this training will allow you to take a quantum leap forward in skill, sophistication, and confidence.

Malaysia’s globalized economy has facilitated her growth and development through the years by taking her national competitiveness seriously in her effort to continue to attract foreign talents. By recognizing the fact that Malaysian talents would benefit from this interaction. These talents will invariably add value to the work force.

Cross-cultural mistakes can cost time and money. Therefore, the ability to communicate effectively across cultures is a great advantage and a necessity be it for domestic or international arena. It is understood that it can be a challenging and stressful experience if one fail to adapt to different cultural rules and different business practices.

  • Demonstrate appropriate domestic & international business etiquette
  • Make a good impression and avoid causing offense or embarrassment in high profile situations
  • Interact respectfully with people from different cultures
  • Able to adapt to the requirements of different countries protocol and etiquette
  • Apply proper verbal & nonverbal communication etiquette
  • Feel more confident of your business communication in every situation
  • Gain that extra edge that establishes trust and credibility
  • Define the impact of culture on global business relationship
  • Understand the norms of designated cultures.
  • Build credibility and relationship with domestics & international partners

This unconventional seminar is structured to be lively and interesting as we learn best in moments of enjoyment. It flows with participants’ needs and wants. Course methods will include video clips, demonstrations, role-plays, games and theory.


Assistant Managers, Managers and above.