Managing Difficult People

INTRODUCTION

Wherever two or more people come together, there is bound to be conversations that would be difficult to deal with. Dealing with such conversation is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

Being able to effectively manage crucial conversations, professionals are able to manage their jobs well and this brings returns to the organization. Successful careers require effective communication skills. Professionals who cannot communicate successfully, will not be able to relate with themselves and others and causes difficulty.

This course will give participants a process that they can use and modify to resolve conflict disputes of any size or to carry out that crucial conversation with a colleague. Your participants will also be provided a set of skills in solution building and finding common ground.

This training is aimed at providing the knowledge and skills of effective communication skills as well with a retrospective approach of examining the key communication processes, barriers, significance, style and subsequently exploring the possibilities of communicating for positive results.