People Management: Dealing With All Personalities With Ease


One of the biggest challenges for managers is to manage the team effectively. In the fast-paced and highly competitive banking industry…having a high performing team is key to your success and brand image. The last thing anyone needs is the problematic staff that create problems and starts affecting our business and customers.

People Management Programme is a comprehensive programme that will equip your managers with all the tools they need to take the first course of action when people go out of line and nip the problem in the bud straight away. Many times, managers take the wrong actions and make the situation worse. By the time HR comes into the picture, the situation is out of control. With these tools in your hands, your managers will become more confident in handling their people better.

Besides just the theory, this programme also deals with the practical aspects out there by taking real-life problems and showing participants how to resolve them. It truly is a kind programme that every manager must have.


  • Effectively manage difficult and problematic staff in their team immediately
  • Take the first correct step towards resolving the issue
  • Deal with staff in a more professional way and earn their respect
  • Understand how to handle and influence union reps (if any)
  • Read & understand types of personalities and use that to their advantage when dealing with people
  • Become a more effective manager by learning the basics and foundations of managing people and performance.
  • Deal with diversity with all personalities & generations effectively & work effectively to achieve the company’s goal
  • Shaping our practices to fit the industry and take it to the next level

Interactive lectures, speaking opportunities, evaluations, peer evaluations, video-taped review of speakers, group discussions and activities.


Assistant Managers, Managers, Senior Managers