- Effectively manage difficult and problematic staff in their team immediately
- Take the first correct step towards resolving the issue
- Deal with staff in a more professional way and earn their respect
- Understand how to handle and influence union reps (if any)
- Read & understand types of personalities and use that to their advantage when dealing with people
- Become a more effective manager by learning the basics and foundations of managing people and performance.
- Deal with diversity with all personalities & generations effectively & work effectively to achieve the company’s goal
- Shaping our practices to fit the industry and take it to the next level
Interactive lectures, speaking opportunities, evaluations, peer evaluations, video-taped review of speakers, group discussions and activities.
Assistant Managers, Managers, Senior Managers