OBJECTIVES
- Recognize that your colleagues and team mates deserve the same respect and value you attach to your external customer
- Learn techniques to breakthrough obstacles to meeting team goals
- Develop the requisite impetus to keep motivating, guiding and bringing your team to the finish line of meeting your target
- Create and sustain a high energy in your teams
- Setting up an optimal climate for people to thrive and excel
- Keeping communication – the lifeblood of your team – open and energetic
METHODOLOGY
- SEEING THE GOOD IN EVERY SITUATION TECHNIQUE- Ask Mirror Paraphrase Prime
- BE THE POOL CLEANER TECHNIQUE- clearing the pool of share meaning with 2 simple phrases
- BUILDING ON FIRE TECHNIQUE – what is the last thing you will tell your colleague at the end of the day
- How are you perceived by your internal customers?
- Do you have a PERSONAL BRAND and how is your brand value communicated to your customers
- Is your RELATIONSHIP BANK ACCOUNT in emotional deficit?
- Presentation slides and loose leaf handouts
- Sharing – group and dyads – Q & A
TARGET AUDIENCE
Non Executives, Executives, Assistant Managers and Managers
