Business Communication Excellence

INTRODUCTION

Communication is key to your success in business. It also helps you with your relationships, in the workplace and across your lifetime. Your ability to communicate comes from how the message is sent and the interpretation of it. In business, these accepts are important because if the message is sent or interpreted differently, it will leave a lot of room for miscommunication.

Personalities matters in communication. There are people who prefer to muscle their agenda while there are those who will not care with what you have. You need to know how to communicate with these individuals in order to succeed in business.

A major goal of this workshop is to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in business.

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OBJECTIVES
  • Understand the importance of business communication
  • Improve communication colleagues and customers
  • Learn how to persuade and influence others
  • Manage & deal with different personalities
  • Communicate with confidence, clarity & integrity with others
  • Learn how to deliver memorable messages
  • Identify common communication problems that may be holding you back
  • Develop skills to ask questions that give you information you need
  • Improve empathy when interacting with others
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Develop and improve confidence levels
  • Maximize the mind potential
  • Deal with situations assertively
  • Enhance the quality of life
METHODOLOGY

Interactive lecture, group discussion and activities, case studies and quizzes.

 TARGET AUDIENCE

Non Executives, Executives, Assistant Managers, Managers

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