Service Excellence ~ Customer Service Talk – 4 hours

INNTRODUCTION

The second sale is dependent on what happened after the first sale. Customers will buy again.  The question is whether they will buy from you or someone else. After each sale, customers will say one of three things, good or nothing or bad. The cool part is that you get to choose what they say. Great organizations sell an experience more than just a product or service. Word of mouth is a double-edged sword, which can either boost or destroy an organization. Great organizations grow with the customer. They literally live with the customer and always find new ways of enriching their lives. Once this is mastered, the world is our playground.

Category: Tags: ,
DESCRIPTION

The Service Excellence talk will give participants key areas to focus on in their service efforts. Participants will learn the way consumers think and how their expectations grow with time. They will understand how industry giants suddenly lose ground to newcomers and also learn the secret to gaining market share in an already competitive environment.

OBJECTIVES

A SERVICE ORIENTED ORGANIZATION

  • 4 Elements of a Service Oriented Organization
  • The Right Service Experience – Mapping out your Service Touch Points
  • Are you a stage 1, 2 or 3 company?

CAPTURING MARKET SHARE

  • Does your customer remember you?
  • Exponential Service through Service Recovery
METHODOLOGY

The talk involves fun and interactive lectures coupled with a series of thought-provoking ideas, interesting videos, service activity and focused discussions.  Participants will enjoy a high-energy talk filled with live examples and proven success principles.

TARGET AUDIENCE

Executives. Suited for those who are Service Professionals.

Name
Email
Phone
Enquiry

Related products