The Service Excellence talk will give participants key areas to focus on in their service efforts. Participants will learn the way consumers think and how their expectations grow with time. They will understand how industry giants suddenly lose ground to newcomers and also learn the secret to gaining market share in an already competitive environment.
A SERVICE ORIENTED ORGANIZATION
- 4 Elements of a Service Oriented Organization
- The Right Service Experience – Mapping out your Service Touch Points
- Are you a stage 1, 2 or 3 company?
CAPTURING MARKET SHARE
- Does your customer remember you?
- Exponential Service through Service Recovery
The talk involves fun and interactive lectures coupled with a series of thought-provoking ideas, interesting videos, service activity and focused discussions. Participants will enjoy a high-energy talk filled with live examples and proven success principles.
Executives. Suited for those who are Service Professionals.