- Effectively manage difficult and problematic staff immediately
- Take the first correct step towards resolving the issue
- Prevent repeat of similar offenses / issues from happening in future
- Prevent others from following these “bad apples”
- Deal with staff in a more professional way
- Understand how to handle and influence union reps
- Read people’s personalities and use that to their advantage when dealing with people
- Become a more effective manager by learning the basics and foundations of managing people and performance.
Interactive lecture, group discussion, activities, case studies, and quizzes.
Managers, Senior Managers