OBJECTIVES
- To understand and explain the importance of creative problem solving;
- To leverage on creative problem solving to exceed customer delight;
- To acquire the knowledge and skills needed for creative problem solving;
- To understand the various tools and techniques to apply;
- To identify the value of your role in providing alternatives to your customers.
METHODOLOGY
Combining the latest technology in adult learning, the program delivery is a refined combination of training, facilitation, coaching, and mentoring skills. Participants will gain values through a series of fun and engaging activity, stories, brainstorming and dialogues. Depending on program objectives and targeted end results, the program will also include incorporate some of the following tools in his program delivery:
- Experiential Learning
- Accelerated Learning
- NLP Strategies
- Coaching & EQ Tools
- Eastern & Western Philosophy
TARGET AUDIENCES
Executives, Assistant Managers, Managers
