- Understand the principles of RCA
- Recognise the need for a change in mindset
- Acquire methods for scoping the problem
- Apply problem solving tools for effective diagnosis
- Implement the solution successfully
- Measure the effectiveness of decisions that have been made
Training will be conducted in the form of interactive lectures, lively group discussions, vibrant exercises, informative case studies, and dynamic presentations. Participants are advised to use real workplace problems during the session for a better understanding of the techniques utilized during the programme.
Executives, Assistant Managers, Managers