OBJECTIVES
- Understand the power of influencing and persuasion
- Identify and apply effective persuasion techniques and principles
- Understand what negotiation is and the types of negotiations that individuals use for specific outcomes
- Understand the primary principles of negotiation and ways that others influence us
- Understand the benefits of a good negotiation skills while taking the interests of both parties into consideration
- Ask questions and analyse others’ point of view to build trust and good relationship during negotiation
- Develop a win-win approach while making and containing concessions
- Identify and demonstrate understanding of common negotiation tactics and how to recognize their use
OUTCOMES
- Higher Sales People Motivation & Engagement
- Improved Customer Service Skills
- Increased Customer Satisfaction
- Rise in Profit
- Triggering Self-awareness for Sales People
- Powerful communication methods
- Having tools to assist in getting messages across
- Boost Sales People’s proficiency and confidence in communicating
METHODOLOGY
Interactive lectures, pair-up discussions, collective group sharing, role-plays and interactive exercises.
TARGET AUDIENCE
Executives, Assistant Managers, Managers
