Problem Solving Through PDCA (Plan-Do-Check-Act) Management


The Plan-Do-Check-Act (PDCA) Cycle or Deming Cycle is a continuous quality improvement model consisting of four repetitive phases and seven steps for continuous improvement and learning: Plan, Do, Check and Act. It both emphasises and demonstrates that improvement programs must start with careful planning, must result in effective action, and must move on again to careful planning in a continuous cycle.

The quality of your results is based on the quality of your decisions. Your best decisions are built on a sharp and focused ability to analyse situations, people and probabilities. This interactive training course will develop these skills and more.

Highly successful organisations are renowned for developing internal climates where innovation and creative solutions thrive. This highly creative, yet practical training course explores what is involved in establishing such a business environment and will demonstrate to delegates how to develop innovative and creative solutions to real world business problems when they return to their workplace.

The core learning experience centres around a series of practical case study exercises, which will be drawn on to illustrate the key principles involved in critical thinking and innovative problem solving. It will also enable the delegates to test their knowledge and expertise


  • Assess their own thinking and communicating style preferences through a variety of profiling and benchmarking tools
  • Understand how to add value through critical thinking and innovative problem solving
  • Appreciate the vital importance that communication and active listening have in building a sustainable environment, where great decisions are consistently taken
  • Understand, at a detailed level, how to use a wide variety of problem solving tools effectively
  • Develop their ability to think “outside the box”
  • Have obtained the necessary skills to make better business decisions
  • Recognise the difference between solving problems and finding solutions
  • Takeaway a toolkit of creative techniques to enable them to cope with the challenges which lie ahead
  • Determine pragmatic methods for effective management decision making
  • Appreciate the impact of personality on the decision making process
  • Evaluate and apply a structured approach to generate solutions to organisational issues when making decisions
  • Assess personal and organisational decision making creativity and set an agenda for progression
  • Apply appropriate creative analysis techniques that generate successful solutions

This online training involves the use of high impact visual aids, case study exercises, reference manual, story-telling and example of real life experience sharing.


Executives, Assistant Managers, Managers, Senior Managers