Interpersonal Skills (Face to Face Communication)

INTRODUCTION

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Relational skills are the life skills used in every day communication and interaction with other people. Any individual who worked tirelessly on developing strong relational skills are usually more successful in both their professional and personal lives.

These individuals who have ‘strong relational skills’ are usually sort after as they work well in a team and are able to communicate effectively with colleagues and clients. They are also able to do their jobs well and this brings returns to the organization. Successful management requires effective communication skills. Managers – or for that matter anyone – who cannot communicate successfully, will not be able to relate with themselves and others and will have difficulty in getting a job done.

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OBJECTIVES

The workshop will help participants work towards being that unforgettable person by providing communication skills, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. The objectives of this training program are to enable participants to:

  • Make an impact through powerful first impressions
  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
METHODOLOGY
  • An active learning approach (learning by participation).
  • Sessions are FUN – Practical – Applicable
  • Discuss an idea, concept or issue
  • Simulation exercises or activities
  • Discuss results and repercussions
  • Create an environment of anticipation and inspiration among the participants
TARGET AUDIENCE

Non Executives, Executives, Assistant Managers, Managers

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