Conflict Management Talk ~ Dealing With the Devil – 1.5 hours

INTRODUCTION

As the pace of life and business continues to accelerate, the opportunities for conflicts multiply. Yet the ability to work well with others is the single greatest determinant of success in the 21st century. Therefore, learning to disarm and diffuse confrontational situations and people is essential. One cannot work effectively with others with clenched fists.

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DESCRIPTION

Dealing With The Devil Is all about understanding the origins of conflict and finding ways to work them out positively and constructively. Conflicts are a feedback mechanism that tells us that we are not on the same page. Attendees will be exposed to behaviours and actions blow-up conflicts and diffuse conflicts. They will also be made aware of various approaches to take when in conflict.

OBJECTIVE
  • Understand the origins of conflicts.
  • Understand 4 difficult behavioural types.
  • Identify actions and thoughts that make things worse.
  • Identify actions and thoughts that make things better.
  • Understand various methods of dealing with conflicts and different personalities.
  • Understand when and with whom, under what circumstances to be assertive, aggressive and submissive.
METHODOLOGY

The talk involves interactive lectures.

TARGET AUDIENCE

Executives, Assistant Managers and Managers

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