Leveraging Emotional Intelligence In Communication

INTRODUCTION

You will practise ways of communicating more effectively. And you will go away with a set of personalised skills you can use immediately. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life. In this course, you will explore the EQ model and identify the principles and skills necessary for personal insights and understanding in the workplace.

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OBJECTIVES
  • Rephrase blunt language to achieve results without offending anyone.
  • Demonstrate what clear communication looks like.
  • Grow your relationships through more powerful communication.
  • Assertively deal with ‘political’ communication and conflict communication.
  • Discover why you do what you do by understanding your emotions better
  • Develop self-awareness with emotional intelligence
  • Foster emotional intelligence in teams to enhance performance and satisfaction
  • Build healthier relationships in the workplace
  • Understanding each other & perceptions (exercising Empathy)
  • Creation of more inspiring leaders with greater personal impact and influence
TARGET AUDIENCE

Non Executives, Executives, Assistant Managers

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