Professional Grooming & Business Etiquette

INTRODUCTION

Corporate grooming and business etiquette are necessary skills to help empower your employees as professionals with confidence and authority to surpass the competition. Graciousness and professional presence are often absent, but are never unnoticed. When your employees’ exhibit proper manners and qualities, clients and customers feel comfortable and at the same time will have confidence in your staff and your business, they will take you seriously.

Each person will be aware on the impact of their image and what they are communicating through their image choices. The knowledge and awareness gained will equip the individuals with the tools and soft skills that will give them the slight edge in business as well as socially.

First impressions more often than not have the power to influence the course of any interaction. An ‘Image’ managed well, will not only facilitate effective communication but will also leave a powerful and lasting impression. Participants will be imparted knowledge on how non-verbal communication or ‘body language’ not only increases personal confidence but also enhances interpersonal relationships with colleagues directly influencing personal value and performance.

The ‘Professional Presence’ of the individual is also enhanced through knowledge and practise of modern social, business as well as dining etiquette.

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OBJECTIVES

This workshop aims to give participants different perspectives of service when engaging with customers or clientele in their corporate environment. Knowledge on non-verbal communication specifically body language, is imparted to ensure effective communication is achieved and unwanted misunderstanding avoided.

Participants are guided in terms of business & social etiquette to enable them to display the highest level of professionalism. Basic knowledge on Malaysian protocol, ushering skills, etiquette on dining and table setting as well as basic service procedures are shared to support the former goal.

Participants will gain knowledge on how to project the desired corporate image, how to create a professional presence and the appropriate etiquette involved when dealing with clientele of varying social status. Participants will gain new insights on customer service and how being service oriented can have a positive impact in both their personal and professional lives.

METHODOLOGY

Class lectures, role plays, training videos, group discussions, interactive presentations, review & reflections.

TARGET AUDIENCE

Non Executives, Executives, Assistant Managers, Managers

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