Conflict Resolution Programme

INTRODUCTION

Conflict occurs when parties perceive that, as a consequence to a disagreement, there’s a threat to their needs, interest or concerns. This highly interactive program aims to provide participants with a solid grounding on resolution foundational mindset, an arsenal of conflict resolution tools plus Neuro Linguistic Programming (NLP) mind technologies to enable them to turn conflicts to positive outcomes.

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OBJECTIVES

  • Identify the different types of conflicts and their consequences
  • Acquire the right mindset and tools for conflict resolution (both personal and organizational)
  • Learn to manage emotions in challenging situations
  • Learn practical and effective steps to conflict resolution
  • Enhance their problem solving skills with NLP technologies
METHODOLOGY

Action-learning activities, videos, case studies, group discussions, role-plays and teaching sessions

TARGET AUDIENCES

Executives, Assistant Managers, Managers

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