Managing Conflict: The Art Of Turning Conflict Into Collaboration


Wherever two or more people come together, there is bound to be conflict. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Being able to effectively manage conflict, professionals are able to manage their jobs well and this brings returns to the organization. Successful careers requires effective communication skills. Professionals who cannot communicate successfully, will not be able to relate with themselves and others and causes difficulty.


This course will give participants conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.


This training is aimed at providing the knowledge and skills of effective communication skills as well with a retrospective approach of examining the key communication processes, barriers, significance, style and subsequently exploring the possibilities of communicating for positive results.

In the Managing Conflict workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame


  • Understand what conflict and conflict resolution mean
  • Understand the process of the conflict resolution
  • Understand the main styles of conflict resolution
  • Recognize distinct communication styles and select appropriate communication strategies in workplace.
  • Identify and manage conflicts at workplace to produce positive work environment
  • Valuing diversity at the interpersonal level.
  • Understand the influence of communication
  • Be able to use basic anger and stress management techniques
  • 60% Simulation
  • 30% Teaching
  • 10% Sharing

Non Executives, Executives, Assistant Managers, Managers