- Understand the process of the conflict resolution
- Recognize distinct communication styles and select appropriate communication strategies in workplace.
- Identify and manage crucial conversation at workplace to produce positive work environment
- Valuing diversity at the interpersonal level.
- Understand the influence of communication
- Be able to use basic anger and stress management techniques
- An active learning approach (learning by participation).
- Sessions are FUN – Practical – Applicable
- Discuss an idea, concept or issue
- Exercises or activities
- Discuss results and repercussions
- Create an environment of anticipation and inspiration among the participants
Executives, Assistant Managers, Managers, Senior Managers