Managing Difficult People


Wherever two or more people come together, there is bound to be conversations that would be difficult to deal with. Dealing with such conversation is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

Being able to effectively manage crucial conversations, professionals are able to manage their jobs well and this brings returns to the organization. Successful careers require effective communication skills. Professionals who cannot communicate successfully, will not be able to relate with themselves and others and causes difficulty.

This course will give participants a process that they can use and modify to resolve conflict disputes of any size or to carry out that crucial conversation with a colleague. Your participants will also be provided a set of skills in solution building and finding common ground.

This training is aimed at providing the knowledge and skills of effective communication skills as well with a retrospective approach of examining the key communication processes, barriers, significance, style and subsequently exploring the possibilities of communicating for positive results.


  • Understand the process of the conflict resolution
  • Recognize distinct communication styles and select appropriate communication strategies in workplace.
  • Identify and manage crucial conversation at workplace to produce positive work environment
  • Valuing diversity at the interpersonal level.
  • Understand the influence of communication
  • Be able to use basic anger and stress management techniques
  • An active learning approach (learning by participation).
  • Sessions are FUN – Practical – Applicable
  • Discuss an idea, concept or issue
  • Exercises or activities
  • Discuss results and repercussions
  • Create an environment of anticipation and inspiration among the participants

Executives, Assistant Managers, Managers, Senior Managers