OBJECTIVES
The program is designed to enhance the need for each person within the organization and as a member of the community to gain greater awareness of the need to be able to communicate their vision of what they want for themselves and those around them. To set clear expectations and make sure success is attainable.
It will enhance the participants understanding how they can achieve their highest potential personally and professionally. They also will be able to understand people’s behaviour and be able to manage themselves and their team effectively.
Ultimately understand the value of Personal Excellence and the value of Accountability thus becoming a highly motivated individual. It then follows through on how an individual builds himself or herself to bring such value to an organization. They will understand the importance of building a Personal Excellence Plan, which is intended to move them beyond instant gratification and strengthen their adherence to principles and practices.
This is done through interactive workshops, role-playing activities, group discussions, and working templates to ensure solid key takeaways.
METHODOLOGY
- Role play
- Case study
- Quizzes
- Simulating real world challenges
- Customer service beatitudes- video learning
- Group discussions, sharing of ideas and wins
TARGET AUDIENCE
Executives, Assistant Managers, Managers
