Building Trust, Growing Sales


We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Relational skills are the life skills used in everyday communication and interaction with other people. Any individual who worked tirelessly on developing strong relational skills is usually more successful in both their professional and personal lives.

Sales professionals are very set in their ways of approaching sales. It is very easy for them to anchor themselves to one common approach and uses it for all sales situations. At times it works, at times it doesn’t. Thus, the question to ask is HOW can we make sales success consistent?

These individuals who have ‘strong relational skills‘ are usually sort after as they work well in a team and are able to communicate effectively with colleagues and clients. They are also able to do their jobs well and this brings returns to the organization. The purpose of this program is to help sales professionals and anyone who communicates with clients, understand the customers and preferred mode of communication, their products or services and the buying and selling process so that they can manage their sales approach according to their customers. This program aims to provide add-on tools to sales methods in order to increase the consistency of success.


The workshop will help participants work towards being that unforgettable person by providing communication skills, tips on making an impact, advice on networking and starting conversations and more importantly, closing a sale. The objectives of this training program are to enable participants to:

    • Make an impact through powerful first impressions
    • Understand the difference between hearing and listening
    • Know some ways to improve the verbal skills of asking questions and communicating with power.
    • Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.
    • Identify the skills needed in starting a conversation.
    • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
    • Develop closing techniques.
  • An active learning approach (learning by participation).
  • Sessions are FUN – Practical – Applicable
  • Discuss an idea, concept or issue
  • Simulation exercises or activities
  • Discuss results and repercussions
  • Create an environment of anticipation and inspiration among the participants

Executives, Assistant Managers, Managers