Sales & Handling Rejection


Many retail store sales professionals may believe that focusing on sales and achieving sales targets will necessarily affect the level of customer service they provide. However, when retail employees focus on how their customers feel and make decisions throughout the experience, they deliver excellent service and develop valuable two-way RELATIONSHIPS. Building customer relationships and meeting their needs is at the heart of this selling skills course specifically designed for frontline retail sales professionals.

This workshop is designed to increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience. By following this proven NLP techniques, your retail sales professionals will confidently lead their customers successfully through the buying experience.

Emphasis will be placed on the importance of interpersonal skills communication, influencing skills to start, maintain good customer services, how to overcome objections and rejections.


  • Develop an understanding of a practical reframe of Sales Process
  • Effectively build rapport with your customers and influence buying process.
  • Add a powerful set of listening and communication tools to assist the selling process
  • Explore the inner factors that influence the sales.
  • Understand your customers wants and needs
  • Understand how your customers process information and their thought preferences
  • Understand sales strategy and sales tactics that handle customers concern (Rejection)
  • Apply non-verbal communication to influence prospect in selling and negotiations.
  • Use of language to gain influence and Close with a differenc

In this Experiential program, we adopt a coaching and facilitative approach through interactive workshops, self-assessments, group activities and simulations.

It is very important to engage the participants in reviewing their own outcome and so the activities are designed to illustrate key issues that the participants are facing in Selling.


Executives, Assistant Managers, Managers