Stress Release Through Emotional Intelligence

INTRODUCTION

Our ability to deal effectively with our emotions in the work place is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.

 Through SKILL BUILDING AND STRESS BUSTING exercises, and group discussion, this 2-day intensive will provide you with the opportunity to identify your own challenges in maintaining positive environments and collaborative relationships as well as overcoming resistance and negativity. Participants will explore tools, techniques, skills and perceptions to perform your role and manage your emotions with confidence and positive results.

Participants will increase their EQ through their knowledge of Emotional Intelligence. This in turn will improve their interpersonal and intrapersonal skills, adaptability, stress management and general mood. This intensive 1-day will help achieve an understanding of how emotions shape who we are, how we relate to others and how to improve relationships.  Participants will leave with tools that shine a light on what their EQ is and how to use it to great effect.

 

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OBJECTIVES & OUTCOMES
  • An understanding of the importance of using Emotional Intelligence
  • EQ- emotional quotient assessments
  • The ability to create an environment for productive work relationships
  • A model to guide your responses to difficult and challenging situations
  • The ability to self-motivate while tempering negative responses
  • Team communication skills for running effective meetings, decision-making, and creative problem-solving
  • One-on-one communication skills for constructive feedback and conflict management
  • The opportunity to practice applying tools and skills through individual and group exercises
  • The confidence to deal with resistance and negativity
  • The ability to demonstrate leadership qualities that promote trust, motivation, and commitment to results
  • Stress Management 101
METHODOLOGY
  • 80% of the class is activity based on the following activities:
  • Small group activities
  • Self-reflection activities
  • Stress release exercises
  • Simulating real world challenges
  • The other 20% is instructional delivery. The intention is to focus on key issues and challenges relating to customer service communications addressing your client base issues.
TARGET AUDIENCE

Non-Executives, Executives, Assistant Managers, Managers

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